Returns & Refunds Policy

Important Notice

Due to the nature of international sourcing and cross-border shipping, Mariyam.lk follows a limited returns and refunds policy. Please read this section carefully before placing an order.

Returns

Returns are not accepted for items sourced from Dubai and shipped to Sri Lanka, except in cases of:
- Incorrect item delivered
- Damaged item upon arrival
- Missing items in the confirmed order
Requests for return or refund must be reported within 24 hours of delivery, along with clear photos or videos as evidence.
Items must be unused, unopened, and in original packaging to be considered for review.

Non-Returnable Items

The following items are not eligible for return or exchange:

Products ordered through Weekly Dubai Deals
Items purchased based on store flyers or limited-time offers
Cosmetics, fragrances, personal care items
Items damaged due to misuse or normal wear
Orders delayed due to customs, shipping, or logistics reasons

Refunds

Refunds are issued only if:
- An item is unavailable and cannot be sourced before purchase
- An order is cancelled before shopping and shipment
- A verified issue is approved after delivery review
Approved refunds will be processed to the original payment method or via bank transfer, depending on the payment method used.
Shipping and handling charges are non-refundable.

Local Returns (If Approved)

If a return is approved by Mariyam.lk, customers will be instructed to send the item to the following address:

Return Address:
97/6, Central Road,
Colombo 12,
Sri Lanka

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Order Cancellations

Orders cannot be cancelled once shopping has commenced or shipment is dispatched.
Cancellations requested before purchase may be reviewed on a case-by-case basis.